FAQ

I have received my Cozy Curlband, how can I make sure I get the best results?

There are hundreds of Social Media Videos/Reels to look at, but for starting out we recommend looking at our tutorials section where you can learn the basics and also check out the many ways to use your Cozy Confidence Curlband.

 Start Here!

How do I clean my Cozy Curlband?

Use a mild detergent and hand wash your Cozy Curlband in cool water and let it air dry.

Where is the Cozy Confidence Curlband made?

All of our curlbands are Made in the USA.

How can I tell if an item is in stock?

Inventory is updated frequently as our sewers finish up new products and colors. You will also see new colors and additional products on a regular basis. If you have questions about availability please contact us at support@cozyconfidence.com.

How long does it take to get my order?

All orders placed by 12:00 noon (Utah local time) will usually ship the same business day. For orders to the United states we usually ship USPS First Class Parcel which should deliver in about 4-7 days. Faster (2-4 day) expedited options are available. Orders to Hawaii, Alaska, Puerto Rico and International locations will take longer.

Be sure to enter in your complete and accurate address. Incorrect addresses are all too common and slow down the shipping process and cause extra cost for shipping.

You will receive an automated order confirmation email upon purchase and a follow-up shipping/tracking email when the order ships. It will be very helpful to see the status of your order.

Return Policy

What is your return policy?

Since the Cozy Curlbands & scrunchies are to be slept in we do not accept returns as we do not want to spread any form or lice, germ, or other unsanitary conditions.

What if my product(s) I received are damaged or missing item(s)?

Please give us a shout at support@cozyconfidence.com and explain your situation. We will do our best to make sure and make it right. We appreciate your cooperation and patience through this process.

Payment & Checkout

What forms of payment do you accept?

Our checkout page accepts MANY methods. Just take a look, you can even pay over time. 

payment types accepted

How secure is your checkout? Is my credit card information safe?

CozyConfidence.com makes customer security a high priority. We do not store or keep any credit card information in our databases and all payment information is sent directly to our 100% secure processor. We also utilize SSL (Secure Socket Layer) web browser protection to make sure your private information is not viewed by anyone except as provided in our privacy policy.

International Ordering

Do you ship to international addresses?

Absolutely, we ship about anywhere on the planet. Healthy Curls are needed everywhere. Just select your country as you enter your address and the shipping cost will be calculated. PLEASE be sure to enter in the correct full address for best results.

Gift Cards 

Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card. 

Can more than one gift card be used towards a purchase?

Yes. A customer can redeem another gift card during checkout. 

Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card. 

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes. 

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be reloaded?

No, you can't reload a gift card.