Return Policy
Thank you for shopping with Cozy Confidence! We are so grateful for your support and we hope you love your experience with us! We want to make sure you love our products as much as we do, and if there is something wrong, please reach out! Please review our return policy below:
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Used Items: Since these items are designed to be slept in, we do not accept returns or exchanges to ensure they remain free from any potential lice, germs, or other unsanitary conditions. Your health and safety are our top priority, and this policy helps us maintain the highest standards of hygiene. We hope you understand and appreciate our commitment to providing you with the best and safest products possible. If you have any questions or need further assistance, don’t hesitate to reach out to our friendly customer service team!
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Incorrect Item Received: If you receive an incorrect item, please contact us immediately at support@cozyconfidence.com. We will resolve the issue promptly by providing you with the correct item.
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Unopened Items: If you receive your order and find that it's not what you intended to purchase, please notify us within 7 days of delivery. You may return the unopened item to us. Once we receive the item, we will ship the correct product to you. If you would like the replacement item sooner you can place a new order with the correct products and we will refund your original order when we receive it.
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Missing or damaged Items: At Cozy Confidence, we know how important it is for your Curlbands to arrive in perfect condition. We're here to ensure you have the best experience possible, even if something goes wrong. We understand how frustrating it can be when your items are missing or damaged. Don’t worry, we’ve got your back and are ready to make it right!
First, double-check your order details and shipping status. Sometimes packages can be misplaced, so ask your neighbors or building management if they've seen it. If you still can’t find your package, email us and we'll sort it out for you! If your Curlband arrived damaged, snap some photos and save all the packaging. Email us a those pictures and your order number and we will take care of the rest!
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Return Procedure: Email us at support@cozyconfidence.com our friendly support team will respond promptly with clear instructions on the next steps. We’re committed to resolving any issues. Your satisfaction is our top priority!
Note: Customers are responsible for the shipping costs associated with returning items unless it was our bad, and in that case, it's on us!
If you have any other questions about our return policy or need further assistance, please don't hesitate to contact our customer support team at support@cozyconfidence.com. We are here to help!
